Shipping and Return Policy

Your Satisfaction is very important to us!

Most products ship within 3 days of the order date.

Please allow more time for custom orders.

If you are not completely satisfied with your Atelier Vertex item(s), please contact us within 3 days of receiving them at atelier.vertex@gmailcom. We will find the best solution to resolve the issue.


  • We accept returns of unworn items in perfect condition 
  • Please ship the item within 7 days of receipt for refund
  • Shipping costs are not refundable
  • Items shipped after 10 days and up to 30 days will be issued a store credit for the value of the merchandise.
  • We do not accept returns after 30 days of the original order date.
  • Store credits expire after 1 year.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Personal hygiene items such as face masks and neck gaiters
  • Custom or personalized orders
  • Items on sale