Your Satisfaction is very important to us!
Most products ship within 3 business days of the order date. We use USPS and UPS for most orders. Shipping times depend on your location, most US orders arrive 2-4 days after shipment.
For faster delivery times, you can upgrade to Priority or Express shipping when you place the order. This does not affect processing time, only time in transit.
Shipping costs are calculated based on order weight.
Please allow more time for custom orders.
If you are not completely satisfied with your Atelier Vertex item(s), please contact us within 3 days of receiving them at atelier.vertex@gmail.com
We will find the best solution to resolve the issue.
Returns:
- We accept returns of unworn items in perfect condition
- Please ship the item within 10 days of receipt for refund
- Shipping costs are not refundable
- Items shipped after 10 days and up to 30 days will be issued a store credit for the value of the merchandise.
- We do not accept returns after 30 days of the original order date.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale