Your Satisfaction is very important to us!
If you are not completely satisfied with your Atelier Vertex item(s), please contact us within 3 days of receiving them at atelier.vertex@gmailcom. We will find the best solution to resolve the issue.
- We accept returns of unworn items in perfect condition
- Please ship the item within 7 days of receipt for refund
- Shipping costs are not refundable
- Items shipped after 10 days and up to 30 days will be issued a store credit for the value of the merchandise.
- We do not accept returns after 30 days of the original order date.
- Store credits expire after 1 year.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Personal hygiene items such as face masks and neck gaiters
- Custom or personalized orders
- Items on sale